這篇主題有 4 篇回覆

[超級神狙]

我剛剛在線上退了BF4但 我沒信用卡 他就說退好了  見鬼了! 我世之前用7-11的他居然說 退好了

 

他沒叫我輸入郵局帳號或PAYPAL 就說 退好了  就給我一組退款碼 

 

無言到了極點

 

PS.PAYPAL也沒收到 都沒收到

本篇文章已被 超級神狙 於 2013 年 10 月 08 日 - 下午 08:52 編輯過

[JeffWang]

把錢寄到你家@@?

[伝説のET]

我剛剛在線上退了BF4但 我沒信用卡 他就說退好了  見鬼了! 我世之前用7-11的他居然說 退好了

 

他沒叫我輸入郵局帳號或PAYPAL 就說 退好了  就給我一組退款碼 

 

無言到了極點

 

PS.PAYPAL也沒收到 都沒收到

台灣專用的付款 (以前是 7-11，現在是 MyCard) ，都只能由中文客戶服務人員退費，去找線上會出事XD

拿你的訂單編號去聯絡吧 twsupport@ea.com

 

本文轉移至「Origin 討論板」

[超級神狙]

 twsupport@ea.com 客服說:

親愛的玩家︰

 

您好，請提供您跟即時客服的CASE ID。

 

更多遊戲情報可上 EA 藝電幫網站 http://www.eagangs.com/

歡迎多加利用線上即時客戶服務：https://help.ea.com/ （英文）

 

敬祝 安康

 

Electronic Arts^TM Taiwan
美商藝電．台灣．客戶服務中心

 

線上客服說:

 

Thank you for your most recent contact with EA regarding your account. My name is Francisco and I am a game advisor. From your case I can see that you require assistance with your Origin Account.

Here at EA, the protection of our players’ accounts is always of the highest priority. We recently introduced new, enhanced security measures to help protect our players’ account safety. As a result, we are no longer able to carry out account ownership verification, or assist with any account changes via email. In order to help resolve your account issue, we must ask you to please contact us via phone.
                          
You can call us at 0870-243-2435/+44-870-243-2435 (UK/International). Please make sure that you have your case number, 10130175, close at hand so that one of our Game Advisors can help you resolve your issue as quickly as possible. You can also contact us using any of the VoIP applications available online, ie: Skype or Googletalk. 

If we don’t receive a response from you within the next 7 days regarding this issue, we will take this to mean that you no longer require our assistance with this issue. 

Thank you for your continued patience and understanding, we look forward to helping you resolve your account issue as quickly as possible. We apologize again for the delay in responding to your query, and for any inconvenience our new security measures may cause.
                                
Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.

 

 

[伝説のET]

不太懂你要表達什麼

反正就把當時跟線上服務人員的ID給他就好？

如果忘記 ID，也沒收到電子郵件，可以去這邊看 https://help.ea.com/my-cases?locale=en，雖然只有時間，只能憑時間去判斷XD

這系統真爛，科科